Information Technology Firm

EC&B Solutions Inc offers a broad range of affordable services to help your company install, integrate, troubleshoot, and manage desktop PCs and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or popular versions of Linux. EC&B Solutions Inc can provide online or onsite assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and business applications. EC&B Solutions Inc can also supply engineers and technicians to help your company minimize business disruption while moving to a new site or merging multiple sites.

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EC&B Solutions Inc is an industry pioneer in providing remote technical support and consulting for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. EC&B Solutions Inc certified service professionals can help you analyze and resolve desktop hardware and software issues without the cost or delay of on-premises support visits.

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Desktop Support Services:

EC&B Solutions Inc offers a selection of remote and onsite services to help you configure, deploy, update, manage, secure and troubleshoot desktop computers and workstations powered by Windows, macOS/OS-X, and Linux. EC&B Solutions Inc also offers training for popular desktop applications.

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• Help Desk Call Center Outsourcing

• Windows 10 Planning and Migration

• Microsoft Office 365 Consulting, Technical Support, and Training

• Upgrading Desktops to 64-bit Software

• Remote Desktop Integration

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Help Desk Call Center Outsourcing

EC&B Solutions Inc Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a limited IT budget but who need immediate access to a dedicated Call Center with expert phone support and effective escalation options. By using EC&B Solutions Inc Help Desk Call Center for desktop support, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. EC&B Solutions Inc Help desk support services feature easy job initiation by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; comprehensive service reporting; and by-the-minute invoicing to make sure customers are billed only for the services they receive.

 

Windows 10 Planning and Migration

EC&B Solutions Inc Microsoft-certified Windows 10 consultants can help you evaluate the potential value of Windows 10 for your organization and can assist you to deploy Windows 10 in the most efficient way possible. To reduce the time and expense of migrating to Windows 10, EC&B Solutions Inc can provide the support of consultants with expertise in utilizing Microsoft's powerful deployment automation tools which are part of the Windows Assessment and Deployment Kit (ADK), including the new Imaging and Configuration Designer (ICD). EC&B Solutions Inc also offers the services of a Microsoft-certified System Center Configuration Manager Technology Specialist who can help your IT staff to build and manage an efficient SCCM infrastructure to simplify Windows 10 provisioning.

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Microsoft Office 365 Consulting, Technical Support, and Training

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EC&B Solutions Inc Microsoft Office and Office 365 consultants and remote desktop support specialists can provide integration, technical support, and end-user training for Office Word, Excel, Outlook, PowerPoint and Access. EC&B Solutions Inc can help you take advantage of the advanced collaboration and accessibility features built into Microsoft Office 2016 desktop and Office 365 by helping you integrate other Microsoft platforms such as SharePoint, SQL Server, and Exchange. EC&B Solutions Inc can also help you add IM capability and Presence awareness to Office applications through Microsoft Lync Server and Skype for Business integration. EC&B Solutions Inc can show you how to migrate efficiently to newer versions of Microsoft Office or to Office 365 and EC&B Solutions Inc can provide technical support for older desktop versions of Office including Office 2013 and Office 2010.

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Upgrading Desktops with 64-bit Applications and Operating Systems

EC&B Solutions Inc 64-bit computing experts can help you evaluate the advantages, costs, and technical risks associated with migrating to 64-bit desktop operating systems and applications. EC&B Solutions Inc Microsoft certified consultants can also help you design, document, and carry out a company-wide migration to 64-bit desktop software operating systems and business applications. As part of the 64-bit upgrade process, EC&B Solutions Inc can help you build a 64-bit pilot environment to verify support for all of the important 32-bit applications you intend to retain as well as the latest 64-bit versions of applications you wish to install. If adopting Windows 7, Windows 8.1, or Windows 10 is part of your 64-bit upgrade plan, EC&B Solutions Inc can assist you to determine which computers and applications can or should be retained, and outline an upgrade procedure that is the least disruptive to your network operations.

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Remote Desktop Integration

EC&B Solutions Inc remote and mobile computer specialists can help you integrate remote desktops, laptops, tablets and smart phones such Apple iPhones and Android phones into your IT network by offering expertise in data synchronization, wireless security, and messaging integration. EC&B Solutions Inc can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and EC&B Solutions Inc can provide certified Microsoft engineers to integrate your mobile solution with Microsoft Exchange Server, Microsoft SQL Server, and Microsoft Skype for Business.